Developing Assertiveness Skills

Course Objective

Assertiveness is one of our most effective personal resources. However, we do not always know if our behaviour is assertive. It is sometimes difficult to express our feelings openly and honestly, or to speak up in meetings. Difficult situations might be dealing with conflict, or saying ‘yes when we mean ‘no'. Working to optimum effectiveness often requires building on assertiveness skills and increasing confidence.

This course provides strategies to communicate with increased confidence and to present our self more assertively.


Course Outline

  • What is assertiveness?
  • Benefits of assertiveness
  • Assertive rights and responsibilities
  • Your inner dialogue - what messages do you send yourself?
  • What are your blockages to being assertive and why?
  • Recognising different types of behaviour
  • Passive, Aggressive, Assertive
  • Assertiveness Techniques
  • Basic, broken record, negotiation, Negative feelings
  • Confidence building strategies
  • Presenting yourself with confidence
  • Confident language
  • Confident posture and gesture
  • Dealing with other people
  • Negative attitudes and behaviour, difficult situations
  • Receiving criticism
  • Giving constructive criticism
  • Saying 'no'
  • Personal Action Plan


Suitable For

Anyone who would benefit from improving their confidence and communicating more positively.



  • Increased awareness of how personal belief systems shape experience
  • Improved interpersonal communication skills
  • Increased understanding of how to build and sustain levels of confidence
  • A more positive attitude towards self and others


© Candy Bowman 2013

Contact us about this course.