Candida (Candy) Bowman is a highly experienced communication skills trainer.

Her ethos is that the most effective route to  business development and quality of working life, is through healthy communication by positive, confident people.

A key focus is to build collaborative, co - operative relationships with both external and internal customers. The business is shaped to support these principles.

From starting point in media sales,  Candy went on to have substantial experience of managing teams and building companies. Candy's fundamental objective of supporting confident communication by happy people for buoyant business dovetails into the registered trademark:

 

Putting a Smile on the Customer Interface TM

 

For optimum effectiveness, the approach engages the principles of emotional intelligence and personal effectiveness.

 

 

Training subjects include:

  • Assertive Communication and Confidence Building

  • Delivering Successful Presentations 

  • Managing Difficult Customer Behaviour

  • Rapport Building by Communicating with Empathy

  • High Level Communication Skills

  • Persuasion and Influencing 

  • Customer Relationship Managment Strategy Development

  • Excellent Customer Care

  • Telephone Skills

  • Professional Telephone Sales Techniques

  • Time Management

  • Reception to Perfection

 

Based in South West England and London, we are delighted to facilitate training anywhere in the UK