Communication skills with customers in mind
CBPM specialises in Customer Relationships and Communication Skills training for Management Development and front line staff.
We work with businesses across the UK to help improve service delivery, customer retention and sales.
CBPM courses include:
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Excellent Customer Care
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Managing Difficult and Demanding Customers OR How to Love Your Customers
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Reception to Perfection
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Telephone Skils for Customer Service
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Professional Telephone Sales Techniques
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Developing Assertiveness Skills
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Presenting Yourself with Confidence
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Successful Business Writing Skills
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Customer Relationship Management Strategy Development (Directors and Senior Management)
Course material is shaped to suit specific business needs
The training uses Neuro Linguistic Programming principles to accommodate different learning styles, encouraging participation, fun and optimum learning gains.
To see examples of basic course outlines, please choose the 'Courses' prompt on the left, and select the session most relevant to your needs.
For more information, please contact Candy Bowman
CBPM
Telephone 08700 100740; Mobile 07971 965036
email training@cbpm.co.uk
SELECTION OF CLIENT COMMENTS:
“Just wanted to let you know that I’ve received a response from David (EDF Energy). He said that the training went very well and everyone is pleased and motivated. Congrats and thanks so much!”
Helen I Gilzean Operations Director Crisp Professional Development
“I hired Candy on a multi-million pound training delivery project and she worked with high enthusiasm and professionalism. Always ensuring the results matched the promises made, coupled with her out of the box thinking enabled a successful implementation and great feedback from a demanding client." Year first hired: 2003; Top Qualities: Personable, Good Value, Creative- Mark McDermott
"We thoroughly enjoyed the course yesterday, and it was unusual to attend a course that went down so well with absolutely everyone. You got it absolutely spot on. Well done and thank you!” Mary Harlow, Operations Manager, Classic Cottages
“I must thank you for putting on such a good training session - even our most 'reluctant' members of staff appreciated your visit. Thanks again” Lynda Knight, Senior Nurse/Administrator, Devon PCT
"I really enjoyed the course and felt very relaxed, it suited me down to the ground. I would definitely attend another session" - Andrea Reynolds, Practice Manager, Dowend Dental Practice, Bristol
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