Communication skills with customers in mind

CBPM Limited helps businesses to improve their customer service delivery, and to enhance sales through rapport building, and good  communication. We work with people at all levels within commercial companies and not for profit organizations.


                              CBPM  Limited courses include:
  • Excellent Customer Care
  • Managing Difficult and Demanding Customers OR How to Love Your Customers
  • Reception to Perfection
  • Telephone Skills for Customer Service
  • Professional Telephone Sales Techniques
  • Developing Assertiveness Skills
  • Presenting Yourself with Confidence
  • Winning Business Writing Skills
  • Customer Relationship Management Strategy Development (Directors and Senior Management)

    We regularly shape course material to suit specific requirements 

The training uses Neuro Linguistic Programming principles to accommodate different learning styles, encouraging participation, fun and optimum learning gains.

To see examples of basic course outlines, please choose the 'Courses' prompt on the left, and select the session most relevant to your needs.

       For more information,  please contact Candy Bowman

CBPM Limited 

Telephone 08700 100740; Mobile 07971 965036

email training@cbpm.co.uk

 
CBPM Limited Registered in England No. 5558639 | VAT number 771 7016 33 | Registered office: Stable Cottage, The Abbey, Top Road, Charlton Adam, Somerton TA11 7BE
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