SERVICE MEANS SALES AND 
SALES MEAN SERVICE

 
CBPM Ltd works with front line staff and and senior management in a quest to improve Customer Service standards. The training is designed to produce a depth of understanding of the skills and attitudes required to deliver excellent Customer Service, from internal mechanisms both within organisations and the individuals working there, to external delivery.

We aim to provide long lasting results, so that staff are comfortable and confident to deal with whatever situation may come their way. 

Course numbers are kept to a maximum of 13 so that each participant has the opportunity to flourish.

The training approach uses the principles of Neuro Linguistic Programming in order to address different styles of learning.

As well as working directly with companies across the UK, CBPM hosts a small number of open courses.

Training subjects include -

• Excellent Customer Care
• Managing Difficult and Demanding Customers OR How to Love Your Customers
• Reception to Pefection
• Telephone Skills for Customer Service
• Professional Telephone Sales Techniques
• Developing Assertiveness Skills
• Presenting Yourself with Confidence
• Winning Business Writing Skills
• Customer Relationship Management Strategy Development (Directors and Senior Management)

Candy Bowman, (CBPM Ltd. Managing Director), is a foundation member of the Institute of Customer Service

CBPM Limited 

Telephone 08700 100740; Mobile 07971 965036

email cb@cbpm.co.uk